Refund and Returns Policy

Effective Date: 10-07-2025
Website: https://mritunjoy.in

At mritunjoy.in, we strive to ensure our customers are completely satisfied with our Ayurvedic products. Due to the nature of our offerings (health and personal care), we maintain a transparent return and refund policy as outlined below.

1. Returns Eligibility

We accept returns under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
The product is unused, unopened, and in its original packaging.
Return is initiated within 7 days of delivery.

Note: We do not accept returns for:

Opened or used products
Items purchased during clearance sales
Products without original packaging or seal
Perishable or consumable items unless damaged on arrival

2. Return Process

To initiate a return:

Contact us at support@mritunjoy.in within 7 days of receiving the product.
Provide your order number, clear photos of the item (if damaged or incorrect), and a brief description of the issue.
Our team will review your request and approve or reject the return based on eligibility.
If approved, we will provide return instructions or arrange pickup (where available).

3. Refund Policy

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days and credited to your original method of payment.

Refunds will be issued in the following cases:

You received a damaged, expired, or wrong product
The item is out of stock and you choose not to wait for a restock
An order is cancelled before it is shipped

4. Cancellations

Orders can be cancelled before shipment only.
Once the order is dispatched, cancellation is not allowed.
To cancel, contact us as soon as possible at support@mritunjoy.in or [Insert Phone Number].

5. Exchanges

We currently do not offer exchanges. If you received a defective or incorrect product, please follow the return process, and we will send a replacement if eligible.

6. Shipping Costs

If the return is due to our error (wrong, defective, or damaged product), we will cover the return shipping.
If the return is due to customer preference or mistake, the return shipping cost will be borne by the customer.

7. Contact Us

For any questions regarding returns or refunds, please reach out to us:

Mritunjoy Ayurveda
Email: support@mritunjoy.in
Phone: 6000141157
Address: Poruwa Chariali, Tezpur, Assam